Sony has confirmed an alternate fix for the dreaded PS5 “queued for download” bug that doesn’t require a full factory reset of your console.
Being an early adopter of technology is a mixed bag. Yes, you get to be among the first to try some cool, but you’re also one of the first people to stumble on all the nasty bugs that weren’t caught in QA.
In the PlayStation 5’s case, one of the nastiest bugs is the “queued for download” error, which can leave players unable to download and play purchased titles. There doesn’t seem to be any rhyme or reason to it – only that it seems to be more prevalent in games that have both PS5 and PS4-via-backwards-compatibility versions available – but it’s incredibly irritating.
What’s more frustrating is that the only way to fix the “queued for download” bug has been to perform a factory reset on your PlayStation 5 console. That might not sound so bad if you ran into the issue while installing your first game but, with no way to transfer game data to external storage at present, it would mean redownloading massive games for many players.
This is particularly painful for those on poor, rural internet connections. Downloading the latest Call of Duty – which tips the scales at over 200 GB – on a 2 Mbps broadband connection would take just short of 10 days! And that’s assuming there’s no contention on that connection.
Luckily, Sony has updated its advice on how to fix the PS5 “queued for download” error without resorting to a full factory reset. Here’s how.
How to fix the PS5 ‘queued for download’ error
- Turn off your PlayStation 5 by pressing the power button
- Wait for the power light to blink a few times to confirm the power is off
- Press and hold the power button until you hear a second startup beep – this should take approximately seven seconds
- Connect a controller to your PS5 with a USB-C cable and press the ‘PS’ button in the centre of the controller
- This should start your PlayStation 5 in safe mode
- From the PS5 safe mode menu, selection option 5 – ‘Rebuild Database’
- This might take some time, depending on how much data storage is used on your console – maybe go and make a cup of tea or something?
- When the database rebuild has finished, restart your PlayStation 5 and try your download again
If you’ve experienced issues downloading games with “Queued for Download” or “View Details” messages on PS5, please update the system software to the latest version, start your PS5 in safe mode then rebuild the database. See "PS5:safe mode options" at https://t.co/BfgPSMafxd. pic.twitter.com/Vq7m0dXA23
— Ask PlayStation (@AskPlayStation) November 19, 2020
That’s it. That should fix the PS5 “queued for download” error without needing to perform a full system reset. We can’t promise the error won’t happen again – that will no doubt come in a later system update – but it will at least get you up and running again.
But if you do ever need to do a full system reset for any reason, that’s option 6 on the Safe Mode menu. (And here’s a guide on the official PlayStation support site that explains what all of the Safe Mode options do, just to be on the safe side.)