Connect with us


Reggie Fils-Aimé responds to Nintendo Switch hardware concerns

Reggie Fils-Aimé speaks to TIME about scratched Nintendo Switch screens and Joy-Con connectivity issues.



Reggie Fils-Aimé

Reggie Fils-Aimé speaks to TIME about scratched Nintendo Switch screens and Joy-Con connectivity issues.

We’ve had our Nintendo Switch since launch, and so far we’ve had no issues at all with Joy-Con connectivity or scratched screens. In fact, our first week of using the Switch has been nothing short of a delight. The system makes good on its promise of being both a home console and a portable gaming device.

Unfortunately, not all consumers have been so lucky, with forums and social media posts reporting problems with the console’s screen, Joy-Con controllers, and weak Wi-Fi connectivity.


In an interview with TIME, Nintendo’s North American president, Reggie Fils-Aimé, responded to some of the specific problems that have emerged since the console’s launch.

On the issue of Joy-Con synchronisation, Fils-Aimé said:

“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

Responding to reports of the Nintendo Switch Dock scratching console screens, Fils-Aimé said:

“We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no. So throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it.”

Nintendo has since released a statement saying the number of replacement and repair requests they have received is consistent with the launch of a new system.


Although it’s reasonable to expect snags with the launch of a new device, there’s a danger that the Nintendo Switch could quickly gain a reputation of being a console riddled with problems. It’s something the Japanese game maker needs to act on quickly, even if it’s only a small percentage of owners who are affected. The issue of weak Wi-Fi connectivity will certainly have to be addressed before the launch of Mario Kart 8 Deluxe and Splatoon 2.

If you’ve had any issues with your Nintendo Switch we can only suggest you do as Reggie recommends and contact Nintendo Support.

Source: TIME

How did we do?

We hope you found this article useful, or informative, or thought provoking, or maybe even a little entertaining. Perhaps it was a guide that helped you through a tricky bit, or we even saved you some money? Lovely stuff! If you'd like to say "thanks" you could always buy the team a cup of coffee.

Recommended for you

Thumbsticks editor and connoisseur of Belgian buns. Currently playing: Paper Mario: The Origami King, Animal Crossing: New Horizons, and Pikmin 3 Deluxe.


Latest from Thumbsticks

Star Wars Vader Immortal - PS VR Star Wars Vader Immortal - PS VR
News2 hours ago

Star Wars: Vader Immortal physical edition is out now on PSVR with exclusive extras

The Vader Immortal special retail edition includes all three episodes and a bundle of exclusive extras.

Super Monkey Ball Banana Mania Super Monkey Ball Banana Mania
News15 hours ago

Super Monkey Ball Banana Mania 20th Anniversary Edition detailed

Sega has confirmed details of the Super Monkey Ball Banana Mania 20th Anniversary Edition and Digital Deluxe Edition.

New Nintendo Switch eShop releases New Nintendo Switch eShop releases
News22 hours ago

New Nintendo Switch releases (June 21-25, 2021)

Mario Golf: Super Rush and Tony Hawk’s Pro Skater 1 + 2 top this week’s lineup of new Nintendo Switch eShop releases.

New Xbox One game releases New Xbox One game releases
News2 days ago

New Xbox Series X|S releases (June 21-25, 2021)

Bandai Namco’s Scarlet Nexus headlines next week's lineup of new Xbox One and Xbox Series X|S releases.

New PlayStation Store releases - PS4 - PS5 New PlayStation Store releases - PS4 - PS5
News3 days ago

New PlayStation Store releases (June 21-25, 2021)

Next week's lineup of new PlayStation Store releases sees some old favourites get a new lease of life.

News3 days ago

You can now design custom Xbox Series X|S controllers

Let your imagination run wild – the Xbox Design Lab has re-opened, and you can now design custom Xbox Series...

Animal Crossing: New Horizons - Isabelle Animal Crossing: New Horizons - Isabelle
News4 days ago

Nintendo’s Doug Bowser clarifies the future of Animal Crossing after E3 absence

Fans hoping for an update on Animal Crossing: New Horizons at E3 came away disappointed. Worry not, says Doug Bowser.

Bethesda Starfield Bethesda Starfield
News4 days ago

Bethesda’s Pete Hines ‘sorry’ for frustration that Starfield won’t come to PlayStation 5

In an interview, Bethesda's senior vice president of marketing, Pete Hines, spoke to PlayStation fans, apologising for the frustration that...